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How do I apply for water service?
PAYMENT TYPES Online payment You will find the link to sign up for online access on the CUD home page just below Account Management. Click the link that states" Click Here To Pay Online and Manage Your Account" at which time you wil be redirected to the online setup page. Once you get to the Online Set-up page click on "Sign up now to access your account online!" You will need to imput the name (do not use any periods or dashes), account number, customer number and billing zip code as it appears on the bill.
When you have successfully signed up, a password will be sent to your email address. Passwords are case sensitive so you may want to copy and paste the password from your email into the Sign-in page. Once you have successfully signed into your account, you can change your password. When making a payment be sure to write down the reference code as receipt that your payment was successfully submitted. If you receive an error message do not try resubmitting the payment as this may cause your account to be debited twice. If this occurs please contact Consolidated Utility District by phone on the next business day between the hours of 8:00a.m. to 4:30p.m. or via email at webmaster@cudrc.com for assistance.
PHONE PAYMENTS: You may also utilize our check by phone service by using your checking account and savings account number (Please have nine digit routing No. which will be located in the lower left hand corner on your check or savings account) or you may also pay by credit card by contacting our customer service department at 615/893-7225. Please have all information available when you call in. There is no charge for this service.
AT OUR OFFICE: In person, at the office. CUD offers the convenience of two drive-thru windows and a night deposit. (No other authorized payment center). AUTOMATIC BANK DRAFT CUD does not charge a fee for this service. To sign up print the Automatic Bank Draft form. (Click here for draft form). Date and sign the form. Mail the Bank Draft form along with a voided check to: CUD 709 New Salem Hwy. Murfreesboro, TN 37129 Once the form is received and processed, your account will then be automatically drafted on your scheduled due date each month. You will still receive a bill letting you know how much will be drafted from your account on the due date. Make sure that your statement says paid by bank draft. This will ensure that everything has been processed. If you currently use an online billing service or bank, please allow at least five to seven business days for your payment to reach our office through the mail.
WHAT IF I FORGET TO PAY? To maintain a good credit rating, you should pay your bill before disconnection date noted on bottom of bill. We give you every opportunity to settle your account. We do not like to shut off service to our customers, but if your account remains unpaid, we will have no other alternative. If you have a serious problem paying your bill, please call us. RETURNED CHECKS A $30.00 check fee is charged for all returned checks. You will be notified via mail. Cash or money order will be required to pay for returned check. PAYMENT ARRANGEMENTS Payment arrangements can be made in the office before disconnection date. DELINQUENCY FEES The due date printed on each bill is the date in which current charges are due. Any unpaid amount outstanding the day after the due date will be assessed a 10% delinquency fee. DISCONNECTION Your water will be disconnected if you fail to pay your bill. If you want your water disconnected for any other reason, please contact CUD either by phone or in person during normal business hours. REINSTATEMENT (after disconnection) Once service has been disconnected due to non-payment, the full balance (plus any service charges) must be paid before service can be reinstated. WHAT DOES THE “MINUS” SIGN MEAN ON MY BILL? A minus sign indicates you have a credit balance and you do not need to make a payment. WHY DO YOU NEED MY CURRENT PHONE NUMBER? If your account is past due, CUD has an automated calling system to place a courtesy reminder that your water service is scheduled for disconnection. CUD also notifies customers in case of leaks or emergencies. LEAK ADJUSTMENTS You may request an adjustment if you have a water leak on your account. To qualify for an adjustment, the bill must be at least $45.00 greater than your normal bill. CUD assists a customer once a year with an adjustment. You must complete a CUD leak adjustment form. An adjustment will be made after the repair and your bill has returned to normal usage. You will be notified via mail as to the adjustment that was made on your account. (Click here for leak form) HOW TO CHECK FOR A LEAK Read and write down your meter reading. Do not use water for 2-hours (make sure ice maker is off) Re-read the meter, if reading has changed in 2-hours, you have a leak. Things you can check: Running toilet As a service to our customers (those that have sewer charges), we include the sewer and drainage charges of the Murfreesboro Water and Sewer and Smyrna Utilities on our bills. By combining the bills, the three companies are able to reduce billing, postage and handling costs. Storm Water Charge In October 2007 a Storm Water Charge was implemented as part of your the CUD monthly bill. This fee is a result of the City of Murfreesboro Storm Water Policy. Only CUD customers inside the Murfreesboro City Limits will receive this charge on their CUD bill. For more information please visit the Murfreesboro Water and Sewer Department site. |
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