Frequently Asked Questions

FAQ Pages

General Frequently Asked Questions

When I am filling a swimming pool do I get a adjustment on my bill?

CUD does not offer adjustments on your bill for filling swimming pools. CUD would appreciate you notifying us when you are filling the pool.

My pipes are making noises, what is the problem?

It could be a loose pipe, faulty toilet or a faulty irrigation valve. The problem could also be ours. It would be prudent to give us a call and we can check our system first.

How can I best protect and prevent frozen pipes in cold weather?

What Causes Frozen Pipes?

The water inside pipes can freeze within hours if exposed to cold air, especially when temperatures are below freezing and remain below freezing for an extended time. As freezing water expands, it causes the pressure inside the pipes to increase, possibly leading to bursting pipes. Both plastic and copper pipes can burst when they freeze.

 Best Advice: Don’t Allow Pipes to Freeze

When uninsulated water-supply pipes are exposed to frigid air, the water inside the pipes can freeze, expand, and cause damage to the pipe. Here are some precautions to follow:

  • Water Supply Shut Off Valve: Know the location of your main water shut-off valve. If a pipe freezes or bursts, shut the water off immediately. Be sure that all of your family members know where the shut off valve is located and how to turn the water off in case of an emergency.
  • Garden Hose: Disconnect garden hoses from exterior faucets and drain water from pipes leading to outside faucets.
  • Exterior Faucets: Install an exterior, insulated jacket on the faucet. This will protect your outdoor faucets, as well as the connecting lines running into the home, from freezing temperatures.
  • Drip Faucets: Allow hot or cold water to trickle from your faucets, slightly smaller than a pencil’s width. This not only keeps water moving through the pipes, but relieves built-up water pressure in the pipes if they should freeze.
  • Icemaker: Set your icemaker to make ice if the supply line to the icemaker runs underneath the house.
  • Cabinet Doors: Open cabinet doors under sinks and faucets to allow heat to get to uninsulated pipes under sinks and appliances near exterior walls.
  • Thermostat: Keep your house temperature above 55° to prevent pipes from freezing.
  • Crawl Space: Close or cover foundation vents under house and windows to basements
  • Garage Doors: Close garage doors, especially if your water heater is in the garage.
  • Insulate Pipes: Insulate hot and cold water pipes in your home’s crawl spaces and attic. Exposed pipes are most susceptible to freezing.
  • Heat Tape: Consider wrapping pipes with UL approved heat tape that has a built-in thermostat to prevent overheating. Follow the instructions that come with heat tape carefully to keep from causing a fire hazard.
  • Foundation: Seal leaks that allow cold air inside near where pipes are located. Common areas to look are around electrical wiring, dryer vents, and pipes. Use caulk or expanding-foam insulation to seal all cracks, holes, and cable openings in exterior walls, especially those positioned close to water-supply pipes. With severe cold, even a tiny opening can let in enough cold air to cause a pipe to freeze.
  • Meter Box: Keep the water meter box lid closed to prevent the meter from freezing.
How To Check For A Leak

Read and write down your meter reading.  Do not use water for 2-hours (make sure ice maker is off).  Re-read the meter, if reading has changed in 2-hours, you have a leak.

Things you can check:

  • Running toilet
  • Dripping faucets
  • Check yard (meter to house)… and soft or greener areas
  • Water lines under house
I have paint markings/flags on or near my property. What do those mean?

State Law requires anyone about to engage in digging, excavation, moving of earth, or any other type of activity that disturbs the earth to notify Tennessee One Call of their intent to dig as it may involve a danger to damaging the underground facilities.  If you have paint markings, flags, or stakes in or near your yard, a Tennessee One Call was likely called in for your area.  Refer to the color chart below for information regarding what utilities were marked.  For more information, please refer to the Tennessee One call webpage http://www.tenn811.com/.

White

Proposed Excavation

Pink

Temporary Survey Markings

Red

Electrical Power Lines, Cables, Conduit and Lighting Cables

Gas, Oil, Steam, Petroleum or Gaseous Materials

Orange

Communication, Alarm or Signal Lines, Cables or Conduit

Blue

Potable Water

Purple

Reclaimed Water, Irrigation and Slurry Lines

Green

Sewer and Drain Lines

How to read your water meter?