Frequently Asked Questions
Below are some questions we are asked fairly often. For additional department specific questions, please see our other FAQ pages.
General FAQ
- When I am filling a swimming pool do I get a adjustment on my bill?
- My pipes are making noises, what is the problem?
- How can I best protect and prevent frozen pipes in cold weather?
- How To Check For A Leak
- I have paint markings/flags on or near my property. What do those mean?
Customer Service FAQ
- How do I apply for Water Service?
- When can I expect my first bill?
- What if I forget to pay?
- What happens if my check is returned?
- Why was my water service disconnected?
Easement FAQ
- What is an Easement?
- Why does CUD acquire easements?
- How does CUD choose the route of the water line?
- How deep is the line going to be?
- Can I build my driveway over it? And can I drive over it?
Engineering FAQ
- Can I get a tap fee or estimated tap fee for my upcoming commercial/multi-family/industrial project?
- I’m interested in having a fire hydrant installed near/on my property. How much does it cost, and how can I get one installed?
- How can I get a recent fire flow test done for my project?
Water Quality FAQ
- Is my water safe?
- Why do you add chlorine to the water?
- What is CUD doing to manage issues related to PFAS?
- Can chemicals used to treat CUD's water cause odors in my home?
- Is bottled water safer than tap water?
Online Bill Pay FAQ
- Why did you change the system from the one we were used to?
- Why am I being charged a fee for this?
- Why won’t you take my payments instead of transferring my call?
- When I call in, the new automated phone system won’t let me pay using my old username and password. How do I handle this?
- The automated phone system asks me to enter my account number and occupant code. I did that, but it still didn’t let me through. Can you tell me what’s wrong?
Meter Reading FAQ
- What is a water meter?
- Where is my water meter? Where is my shut off valve located?
- What is Automated Meter Reading?
- How does AMR work and how do I know you have my reading and not someone else’s?
- Will my water bill go up?
Solid Waste Billing FAQ
- Why did CUD decide to do this?
- Why is this charge appearing on my water bill?
- What if the charge doesn’t appear on my bill?
- How was $7.50 chosen as the amount?
- What if I want to find my own garbage pickup company?
STEP System FAQ
- Where does my responsibility for the STEP System begin?
- What should I do if my STEP System alarm sounds?
- If there’s a power outage, how does that affect my STEP system?
- Why did the price-per-thousand-gallons increase in May 2023?
- What is the STEP sewer fee, and how do I prepare for a larger bill in the summer?
Developer FAQ
- What are the fees for items such as a commercial site plan review, a water service availability request, or a STEP tank and plot plan?
- What are the steps involved in a water service availability request?
- What are the meter rates for developers?
- How do I request a meter for my development?
- What is CUD's Plan Review Process?