Payments

Payment Types

 

At Our Office

In person, at 709 New Salem Hwy., Murfreesboro, TN. CUD offers the convenience of two drive-thru windows and a night deposit. (No other authorized payment center).  Our office accepts cash, debit/credit cards (American Express, Mastercard or Visa only), checks, money orders, and/or travelers’ checks. Checks are payable to Consolidated Utility District. Please do not send cash via mail.

Automated Bank Draft

CUD does not charge a fee for this service. To sign-up or change bank account information, submit the Automatic Bank Draft Form.

Once the form is received and processed, your account will then be automatically drafted on your scheduled due date each month. You will still receive a bill letting you know how much will be drafted from your account on the due date. Make sure that your statement is stamped “paid by bank draft”. This will ensure that everything has been processed.

To cancel or suspend a bank draft click the following (Cancel or Suspend bank draft). If you currently use an online billing service or bank, please allow a minimum of seven business days for your payment to reach our office through the mail.

Online Payments

Payments can be made by using a checking account at no charge. You will need your routing number and account number to use this option. You can also pay by using a credit/debit card (American Express, Master Card or Visa) via the internet or telephone. Customers will be automatically linked to a third party and will be required to pay a processing fee of $1.75.  If the bill is greater than $400.00 an additional fee of $1.75 will be added for every increment of $400.00 for the total of the bill.  Consolidated Utility District does not keep any portion of these fees. Visit “Access Your Account Online” located on our Home Page, for online access to your account.  For first time setup, you will need to input the name (do not use any periods or dashes), account number, customer number and billing zip code as it appears on the bill. When you have successfully signed up, a password will be sent to your email address. Passwords are case sensitive so you may want to copy and paste the password from your email into the Sign-in page. Once you have successfully signed into your account, you can change your password. When making a payment, be sure to write down the reference code as receipt that your payment was successfully submitted. If you receive an error message do not try resubmitting the payment as this may cause your account to be debited twice. If this occurs please contact Consolidated Utility District by phone on the next business day between the hours of 8:00a.m. to 4:30p.m. or via email at cudcustomerservice@cudrc.com for assistance.

Electronic Check Presentment
OPT-Out

To opt out please contact our Customer Service Department for further information What is an electronic check?
 
An electronic check is an electronic version of a paper check.  Electronic checks allow merchants to convert paper check payments made by customers to electronic payments that are processed through the Automated Clearing House (ACH) Network.  Simply put, it’s a fast, efficient, and secure way to process check payments.
 
What if I do not want my check to be used for electronic check conversion?
 
If you do not want your check to be converted to an electronic check, you have the ability to opt out.  This means your check will be processed as a traditional paper check.

Phone Payment

You may pay your bill by calling CUD at 615-893-7225. You may choose to pay your bill by talking to a Customer Service Representative or through the automated payment system by pressing option 4. Payments can be made by using a checking or savings account at no charge. You will need your routing number and account number to use this option. You can also pay by using a credit/debit card (American Express, Mastercard or Visa) via the internet or telephone. Customers will be automatically linked to a third party and will be required to pay a processing fee of $1.75 for each $400 increment. Please note: If you are calling to pay your bill on the disconnection day, please do not choose the automated payment option. No partial payments can be made using the automated payment option.   Payments made after 4:30p.m. will be considered the next business day’s transactions. When using the automated system, you will be prompted to enter your account number and your occupant number.   Both of these numbers are located in the top right corner of your bill in blue font.

Please refer to the example below.

Example:Account Number: 99999 Occupant Code: 10

Customer # 000000 Name John Doe Service Address 111 XYZ Way Account # 99999 Occupant # 10

If you are using the detach and return portion of your bill, please refer to the layout below.

Account # 99999
Occupant # 10
Customer # 000000
Total Amount Due $30.00
Due Date 00/00/00
Amount Due After Due Date $34.00