Leak Adjustment Form

Builders, developers, apartments, management companies, commercial, industrial, and master metered accounts do not qualify for leak adjustments on water service.

Leak Adjustment Form

NOTE: This form will not be accepted without receipts and/or photos.
Cycle Number
Customer Number*
Account Number*
Email*
Street Address*
Owner*
Tenant
Date of Repair*
MM slash DD slash YYYY
This is to certify that the plumbing at the above address has been repaired and is now free of leaks. These leaks were large enough to cause an increase in the water bill.
The repairs were made as follows:*
Please upload any receipts or photos. Files must be smaller than 10 MB.*
Max. file size: 2 MB.
Additional Files
Max. file size: 300 MB.
Additional Files
Max. file size: 300 MB.
By checking "Yes" I make the oath that the above is true in fact & substance.*
- Yes
Any customer is eligible for a water leak adjustment if:
The adjustment will be made after the water usage returns to normal. Only the (2) highest bills will be adjusted. The customer must go two (2) full billing periods with no leak before an adjustment is made. At that time the lost water will be calculated at the current reduced rate.

All Leak Adjustment forms must be submitted within 90 days of the repair to be considered for an adjustment.

Based on the phone number on file, CUD will attempt a courtesy call to notify a customer of a 24 hour continuous flow. If the continuous flow has continued for a period of three months without the customer having repaired and documented the repair, then the customer will not be eligible for any leak adjustment as provided by this policy regardless of the cause or circumstance.

Adjustments for irrigation leaks, unexplained usage, swimming pool leaks or water softener leaks may be adjusted when CUD receives proper documentation meeting the criteria within this policy. Adjustments will NOT be given for the following:
- Builders/Developers
- Apartments/Apartment Complexes
- Commercial
- Industrial
- Master Metered Accounts
- Leaks in water features such as fountains, etc.
- Negligent acts such as leaving water running
- Filling swimming pools or leaks in swimming pools
- Watering of lawns and gardens
- Irrigation Systems
- Accounts in which the house and/or service line are less than one (1) year in age

Leak Adjustment Form

Leak Adjustment Form

NOTE: This form will not be accepted without receipts and/or photos.

All Leak Adjustment forms must be submitted within 90 days of the repair to be considered for an adjustment.