Data security. By law, we’re mandated to provide a certain level of security that applies across all electronic communications, which also includes telephones. So we partnered with a third-party company that offers this service.
This is the cost of our contract with a third-party data security company. Because we run a lean utility, we don’t have a large department assigned to data management. So the $1.75 fee you’re charged goes to the company we partner with — CUD does not keep the money.
The new pay-by-phone system guarantees your data security in a way that regular calls to customer service cannot. To protect your financial information, we transfer your payment call to our third-party provider so that your personal data will stay safe.
Because the system is new, it doesn’t know you yet. So you’ll need to create your account as if you were a new user. If you choose, you can still enter the same username and password you used before. One bit of advice, though. If you used your email address to login under the old system, we encourage you to use something easier. Consider using your first initial and last name (example: JSmith).
Here’s an example of what the system is looking for. Imagine your account number is 12345, and your occupant code is 90. You would enter that as one full series of numbers (1234590), then you press the # key. That will give you access to your account.
The main number is 844-329-9452. You can also call our Customer Service department at 615-893-7225, but please understand that there may be a wait time involved due to high call volume.