CUD is committed to providing high-quality customer service in an efficient and timely manner with a sense of warmth and respect.
You can reach CUD during regular business hours, Monday through Friday, 8:00 a.m. to 4:30 p.m., by calling (615)893-7225 or by using our Contact Form. For real-time chat, visit our Facebook page at CUDRC and click the blue Send Message button. CUD will be closed on the following Holidays
For additional customer service, we offer these links to helpful forms and services.
Payment Extension Agreement– If you need up to 7 days past the disconnect date to pay your bill, fill out this form.
Bank draft authorization– Submit this form for CUD to regularly draft your checking account for payment of water usage.
Neighbor-4-Neighbor– For families in our county who struggle to make ends meet, Neighbor-4-Neighbor assists customers who need short-term help in paying their residential water bill.