Dashboards by Department

Information Technology

The following information from all departments is based on data from Q2 2025 (April-June). These same dashboards are published in our quarterly newsletter.

These metrics from our Information Technology indicate how much effort is put toward cybersecurity and how GIS (geographic information systems) supports asset management.

Engineering

The metrics shown by Engineering provide a sense of Rutherford County’s continued rapid growth — and the everpresent need for safe, reliable water.

Water Treatment Plant

Our plant has a maximum daily capacity of 32 million gallons and operates on a 24/4 basis. The number of gallons moved is part of our effort to keep the water — and chlorine, our main disinfectant — moving within our service area.

Distribution

Our Distribution Team handles everything from land restoration to main and service line repairs in all weather conditions.

Field Services

These personnel manage meter data and neutralize leaks throughout our more than 1,700 miles of pipe. By keeping our water loss percentages low, they’re able to ensure proper delivery to our customers throughout Rutherford County.

Wastewater

Because our utility relies on decentralized wastewater systems, this team frequently travels to subdivisions throughout the county to monitor our STEP systems (Septic Tank Effluent Pump).

Customer Support

Our representatives field a hundreds of requests from customers each month via phone and email. They also provide customer-facing communication about account setup, transfers, and completion of account service.